Returns & Exchanges Policy - HSP Vehicle Accessories

Estimated warehouse dispatch time: 2 business days (excluding public holidays).

Important consumer information: HSP’s goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Nothing in this policy limits, excludes, modifies or restricts the application of these guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au.

Final Sale & Delivery

(a) To the extent permitted by law: any supply of goods is deemed final upon the delivery of the goods.

(b) To the extent permitted by law, you acknowledge that we will not refund you if you change your mind after the supply of goods or services is final.

(c) To the extent permitted by law, all delivery and freight charges are payable by you, unless we agree otherwise in writing.

(d) Any dates specified for delivery of any goods or services to you, are estimated dates only, and we will not be liable for any damage or loss which you may suffer as a result of the delivery being delayed beyond such dates for any reason whatsoever.

(e) Upon the delivery of the goods you must inspect the goods immediately and report any damage to the delivery driver and us. If you fail to report the damage upon delivery to the delivery driver, you may void the freight insurance which covers such damage.

(f) Acceptance of the goods delivered to you, pursuant to this agreement, will be deemed for all purposes to have taken place upon delivery of the goods to you.

Returns

(a) When you buy from us, you should choose carefully, as you will not receive a refund for simply changing your mind.

(b) To the extent permitted by law, you will be liable for all costs associated with having the goods returned to us. To the extent permitted by law, no goods will be accepted for return:

(i) if you do not provide us with proof of purchase;

(ii) if the goods have been tampered with or damaged;

(iii) if the goods have been on-sold or assigned or otherwise disposed of by its original owner;

(iv) if they are goods custom made by us and not an ‘off the shelf’ product;

(v) after you have accepted the goods.

(c) If you return the goods before acceptance, to the extent permitted by law, they must be in the same condition as they were when delivered to you, in which case, acknowledgement and our acceptance of the return will be at our absolute discretion.

Warranty on Goods

(a) All goods we sell you will have the benefit of our manufacturer warranty in addition to the guarantees under the Australian Consumer Law. The terms and conditions of our manufacture warranty are outlined in our Warranty Statement, which can be found in the warranty section of our website – www.hsputelids.com/warranty.

(b) Warranty claims will only be considered for acceptance by us, if the return of the goods, is in accordance with our Warranty Statement. You will be liable for all costs associated with having the goods returned to us.

(d) By placing an order for goods or requesting our services after we have updated the Warranty Statement on our website you are deemed to have accepted the amended Warranty Statement as appearing on our website at such time you place the order or request our services.