Returns & Exchanges Policy

Estimated shipping time: 3 business days (excluding public holidays)

Change of Mind
We accept all change of mind returns as long as:

It is lodged within 30 days of delivery
It is in its original packaging, including instruction manuals and all accessories
The box/packaging is unworn, unopened, unused and in its original condition
Any sewn-in/attached labels are still attached

Do bear in mind that all postage charges for change of mind returns are the responsibility of the customer.

For further details regarding who pays return shipping, please refer to the ‘Return & Refund Process’ page linked below.

The product is damaged or not working properly. What do I do?
Occasionally, the product you receive may have been damaged in transit, is not working properly, or may have a missing part. When that happens, please contact the caravancampingsales Store customer service team here. We (Hooked Online) will pay for the return postage of the broken item for repair. If it cannot be repaired, we will send you a brand new replacement. Refer to the ‘Return & Refund Process’ page linked below for instructions on how to return your order to Hooked Online.

The product isn't the same as what was shown on the website. What do I do?
In rare circumstances, product descriptions may be slightly inaccurate due to new models being released or features being added or removed. If you receive a product from us that is not as described on the website, we will gladly accept your return. We pay for postage of the product back to us and can offer you a full refund.

RETURNS & REFUNDS PROCESS

Please see further details about the returns and refunds process for goods ordered via the Caravan & Camping Store here, including the steps that you should take if you wish to return an item. View return process instructions.