Returns & Exchanges Policy - Beach Soul

Estimated shipping time: 1-2 business days (excluding public holidays)

Returns Policy

We offer returns within 30 days of receiving orders. Orders can be returned for a refund to the original payment method. Depending on the reason for the return, delivery and re-delivery shipping costs may be the responsibility of the Customer (see further details below). Instructions on how to submit a return/exchange request are available here.

We will offer to repair, replace, or refund at our discretion if the relevant good sold meets any of the following conditions:

  • Product is not of merchantable quality
  • Product does not match the product technical specifications online
  • Product contains defects or faults
  • Product is not fit for the purchase as described online

Please note the following exceptions to our return policy (for all change of mind returns):

  • Discounted or Sale items are final and cannot be returned / exchanged (unless it does not meet any of the conditions above)
  • All items must be in brand new condition (unused*), be able to be returned in the original packaging, including any gift box and brown post box . If an item is received back to our warehouse and is deemed to be used, the Customer will be notified, and we will return the goods back. *Please note, if water is found inside the tank of a Beach Shower this will be considered as used and a refund will not be issued.

We are not obliged to issue a refund, credit, or exchange if:

  • The Customer changed their mind, no longer want the goods or just doesn’t like them
  • The Customer found the same or similar goods elsewhere for a cheaper price
  • The price of The Customer's purchased item is adjusted online or in-store and is now cheaper after the purchase date
  • Exchanges on items is not part of our returns policy

    Once a Returns Request has been submitted by the Customer and we have assessed it, an update will be provided. If an item can be repaired, our Team will complete the returns and ship the repaired product back out to the Customer.

    If the product is to be refunded, the refund will be processed to the original payment method used. Please allow up to 14 days for refunds to be processed upon our receipt of the goods.

    The amount refunded will depend on the reason for the return. If the Customer has received:

    • A damaged, faulty or the incorrect product: a refund of both the product and delivery costs will occur
    • A product that the Customer no longer wishes to purchase: only the product cost will be refunded upon it being returned in brand new and unused condition if we receive it within 30 days from the date it was originally received

      RETURNS & REFUNDS PROCESS

      Please see further details about the returns and refunds process for goods ordered via the caravancampingsales Store here, including the steps that you should take if you wish to return an item.