Returns & Exchange Policy - Sello

Estimated warehouse dispatch time: 2 business days (excluding public holidays).

Australian Consumer Law Rights:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits, excludes, modifies or restricts the application of these guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au.

Change of mind return policy:

Our guarantee to you is that you can return an item for any reason up to 30 days from the date of purchase, if it is unopened (seals intact), and product is unused, unworn and not damaged in anyway.

Please contact our customer service team to start that process.

  • Return shipping costs are paid for by the customer.

Do not return any products before receiving instructions from our customer service team. Refer to the Return Process here.

NOTE: We are unable to cancel a return when it is in transit. If you wish to return your order once received, please follow the Return Process here.

One-year warranty return policy:

We know you might be worried about buying goods online. We back everything we sell with a one-year warranty (from sale date) that covers:

  • defects in manufacturing, and
  • not being fit for purpose.

And will be voided for things such as:

  • normal wear and tear
  • damage caused by accidents, misuse, negligence, lack of maintenance, carelessness, natural disasters, kids, pets and so on
  • commercial use of non-commercial equipment (unless allowed by the manufacturer)
  • modification by an unauthorised person

When returning a product under warranty you can either get your product:

  • repaired,
  • replaced,
  • refunded

Cancellation policy:

  • Once an order is confirmed and processed, we do not typically accept cancellations. It is important to review your order carefully before completing the purchase.
  • Orders are considered confirmed once payment is processed, and you receive an order confirmation email.
  • We regret to inform you that we do not accept cancellations once an order is confirmed.

Returns & Refunds Process:

Please see further details about the returns and refunds process for goods ordered via the caravancampingsales Store here, including the steps that you should take if you wish to return an item. View return process instructions.