Returns & Exchange Policy - RV Devices & Accessories
Estimated warehouse dispatch time: 1-3 business days (excluding public holidays)
TERMS AND CONDITIONS FOR SALE OF GOODS
Please read the following important terms and conditions ("Terms") before you buy anything from the Seller and check that they contain everything which you want and nothing that you are not willing to agree to. By making a purchase from the Seller, you agree to be bound by these Terms.
These Terms set our your legal rights and responsibilities; our legal rights and responsibilities; and certain key information required by law.
(1) DEFINITIONS
In these Terms, the following definitions apply:
"ACL" means the Australian Consumer Law which is contained in the Competition and Consumer Act 2010 (Commonwealth).
"Business Day" means a day which is not a Saturday, Sunday, public holiday or bank holiday in Queensland.
"Buyer", "you" or "your" means you, the person or organisation that is purchasing the Products.
"Delivery Date" means any estimated date for delivery of your Products, as communicated to you at the time of your purchase.
"Goods and Services Tax" means Goods and Services Tax imposed on a supply of goods or services in Australia, pursuant to the A New Tax System (Goods and Services Tax) Act 1999 (Commonwealth) or any other applicable law.
"Party" means either the Buyer or the Seller.
"Parties" means the Buyer and the Seller collectively.
"Price" means the price of our Products as published on our Website at the time that you make your purchase.
"Products" means the products that you are choosing to purchase through our Website which may include but is not limited to goods.
"Seller", "we", "us" or "our" means us, Reverse Mate Pty Ltd T/as RV Devices & Accessories (ACN 73644174032)
"Terms" means these terms and conditions as updated from time to time.
(2) INTERPRETATION
In these Terms, unless the context otherwise requires, the following rules of interpretation shall apply:
(2.1) Words referring to one gender include every other gender.
(2.2) Words referring to a singular number include the plural, and words referring to a plural include the singular.
(2.3) If a word or phrase is defined in these Terms then any grammatical variations of that word or phrase have a corresponding meaning.
(2.4) Words referring to a person or persons include firms, corporations, associations, partnerships, joint ventures, authorities, government bodies, organisations and other legal entities, and vice versa.
(2.5) Any reference to time is a reference to time in Queensland.
(2.6) In the event that something must be done under these Terms on or before a particular date, if that date falls on a day which is not a business day, then that thing must be done on or before the next business day.
(2.7) Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.
(2.8) Headings and titles are included in these Terms for convenience only and shall not affect the interpretation of these Terms.
(2.9) Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to these Terms and the events contemplated by it.
(2.10) A reference to legislation or any part or provision of that legislation includes any subordinate legislation, any amended legislation, and any substituted legislation issued under that legislation.
(2.11) A reference to an agreement or document is a reference to that agreement or document as amended, replaced, supplemented or novated from time to time.
(2.12) A reference to a Party also includes that Party's successors, assigns, legal personal representatives and/or any person that is substituted by way of novation.
(2.13) Any reference to money or currency, unless otherwise specified, is a reference to Australian dollars.
(3) SALE
By making a purchase from the Seller, you are buying the Products subject to these Terms and you agree to be legally bound by these Terms.
(4) ORDERING FROM US
(4.1) Here we set out how a legally binding contract between you and us is made.
(4.2) You place an order on our site by doing the following:
The purchaser adds the product they want to purchase to the cart then proceeds to checkout to finalise your purchase.
(4.3) Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
(4.4) When you place your order at the end of the online checkout process (e.g. when you confirm payment), it will be acknowledged by email.
(4.5) You may be contacted to say that we do not accept your order. This is typically for the following reasons:
(4.5.1) the Product(s) are unavailable;
(4.5.2) payment cannot be authorised;
(4.5.3) you are not allowed to buy the Product(s) from us;
(4.5.4) we are not allowed to sell the Product(s) to you;
(4.5.5) the number of Product(s) you have ordered is too large; or
(4.5.6) there has been a mistake on the pricing or description of the Product(s).
If we cannot fulfill your order, you will be promptly notified via email and your order will be cancelled and refunded.
(4.6) Unless you are notified that your order cannot be fulfilled, your order is deemed to be accepted by us and:
(4.6.1) a legally binding contract will be in place between you and us; and
(4.6.2) your order will be fulfilled
(4.7) If you are under the age of 18 you may not buy Products from our site.
(5) DELIVERY OF PHYSICAL PRODUCTS
(5.1) This clause applies if you purchase physical Products from us.
(5.2) We use the following delivery services to deliver our physical Products:
Australia Post
Couriers Please
TNT
FedEx
DHL
(5.3) The estimated date for delivery of each Product is set out in the relevant online listing for that Product.
(5.4) If something happens which:
(5.4.1) is outside of our control; and
(5.4.2) affects the estimated date of delivery;
then we will let you have a revised estimated date for delivery of the Products.
(5.5) Delivery of the Products will take place when we deliver them to the address that you gave when ordering the Product.
(5.6) We may be unable to deliver the Products if we are unable to properly identify you. Please be prepared to provide a form of ID (riving licence) on delivery of Products.
(5.7) Unless you and we agree otherwise, if we cannot deliver your Products within 30 days, we will:
(5.7.1) let you know;
(5.7.2) cancel your order; and
(5.7.3) give you a refund.
(5.8) If nobody is available to take delivery, please let us know via the caravancampingsales Store Customer Service Team using the contact details below.
(5.9) You are responsible for the Products when delivery has taken place. In other words, the risk in the Products passes to you when you take possession of the Products.
(5.10) We may deliver your Products in instalments. To check if your Products may be delivered in this way, click on the check the delivery details during the online checkout process.
(6) PAYMENT
(6.1) Not used
(6.2) We will do all that we reasonably can to ensure that all of the information that is given to us when you order the Products is secure. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
(6.3) The price of the Products:
(6.3.1) is in Australian dollars ($AUD);
(6.3.2) includes GST at the applicable rate; and
(6.3.3) does not include the cost of delivering the Products (delivery options and costs will be provided before you place your order).
(7) PRICES
(7.1) The Prices for our Products may be updated from time to time.
(7.2) Up to date Prices for our Products are published on the relevant website advertising the Products for sale.
(7.3) By making a purchase from the Seller, you agree to the up to date Price(s) for your selected Products, as published on the relevant website at the time of your purchase.
(8) TAXES, DUTIES AND OTHER CHARGES
(8.1) Unless otherwise stated, our Prices include Goods and Services Tax, shipping to be paid by purchaser unless noted Free Shipping.
(8.2) Overseas charges Shipping and customs duties or levies and or other applicable taxes of duties to be paid by the purchaser
(9) SHIPPING AND DELIVERY COSTS
(9.1) Unless otherwise stated, you agree to pay any applicable shipping and/or delivery costs related to your Products.
(9.2) Shipping and/or delivery costs vary depending on your chosen delivery method and delivery location.
(9.3) Applicable shipping and/or delivery costs are published on the relevant website at the time of your purchase.
(9.4) By making your purchase, you agree to the applicable shipping and/or delivery costs as published on the relevant website or communicated to you at the time of your purchase.
(9A) RETURN SHIPPING
If a product is deemed faulty and is required to be returned, RV Devices & Accessories will provide a Postage Paid label. This only applies to claims made within 5 business days from delivery. Any claims made outside this period will be considered a warranty claim and postage will therefore need to be incurred by the customer (however, if we confirm that the product is faulty, we will reimburse you for any reasonable return costs you paid in accordance with our obligations under the Australian Consumer Law).
For any change-of-mind or incorrectly chosen purchases that need to be returned, the cost of return postage will be incurred by the customer.
- All returns must include a copy of the order invoice with reasons for return to ensure faster processing.
- Shipping insurance is encouraged as items that are lost or damaged upon return will not be our responsibility.
- In the event that a return has been assessed, denied, and deemed to be returned to the customer the cost of return postage will be incurred by the customer.
(10) SOLD "AS IS"
You agree that any Products being sold "as is", without any warranty of any kind, either express or implied (except as required by law), regarding the condition of the Products. We expressly disclaim any implied warranties of merchantability or of fitness for a particular purpose. For the avoidance of doubt, nothing in these Terms limits any rights granted to you under any applicable law (including the Australian Consumer Law) in relation to the Products.
(11) TITLE
Title to the Products will remain with us until the Purchase Price has been received in full together with any applicable taxes, duties, shipping or delivery costs or other fees or charges payable to us by you in relation to your Products.
(12) LIMITATION OF LIABILITY
(12.1) The Buyer has certain rights under the Australian Consumer Law ("ACL"), or under other similar or related consumer protection laws.
(12.2) The ACL may give the Buyer certain rights, warranties, guarantees and remedies regarding the provision of goods or services by the Seller, which cannot be excluded, modified or restricted by the Seller ("Statutory Rights"). Nothing in these Terms limits those Statutory Rights.
(12.3) The Seller's liability to the Buyer is governed solely by the ACL and these Terms. To the maximum extent permitted by law, and except as otherwise expressly provided in these Terms, the Seller excludes all conditions and warranties implied by custom, law or statute, except for the Buyer's Statutory Rights, and the Seller expressly disclaims all warranties of any kind including but not limited to implied warranties that the Products are fit for a particular purpose.
(12.4) The Buyer hereby agrees that the Buyer is solely responsible for evaluating the Products and for determining whether the Products are fit for the Buyer's purpose.
(12.5) The Buyer hereby agrees that the Seller is not liable for any direct, indirect, consequential or incidental loss or damage which may result from the Buyer's use of the Products. For the sake of clarity, in no event will the Seller be liable for any consequential, indirect, incidental or special damages of any kind including any damages for loss of revenue, profits, interruption of business, or loss of data, even if the possibility of such loss was made known to the Seller.
(12.6) When the Buyer's Statutory Rights apply, to the maximum extent possible, the Seller's liability in respect of any claim is limited to, at the Seller's option (if applicable):
(12.6.1) A repair of the Products; or
(12.6.2) A replacement of the Products; or
(12.6.3) A refund of the Purchase Price paid by the Buyer.
(12.7) The Seller's failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
(12.8) Subject to the sub-clauses below titled "Exceptions", we shall not be liable for any of the following (whether direct or indirect):
(12.8.1) loss of profit;
(12.8.2) loss or corruption of data;
(12.8.3) loss of use;
(12.8.4) loss of production;
(12.8.5) loss of contract;
(12.8.6) loss of opportunity;
(12.8.7) loss of savings, discount or rebate (whether actual or anticipated); or
(12.8.8) harm to reputation or loss of goodwill.
(12.9) Exceptions:
(12.9.1) The limitations of liability set out above shall not apply in respect of any indemnities given by either party under these Terms.
(12.9.2) Notwithstanding any other provision of these Terms, the liability of the parties shall not be limited in any way in respect of the following:
(12.9.2.1) death or personal injury caused by negligence;
(12.9.2.2) fraud or fraudulent misrepresentation;
(12.9.2.3) any other losses which cannot be excluded or limited by applicable law;
(12.9.2.4) any losses caused by wilful misconduct.
(12.10) This clause will survive the termination or expiration of these Terms.
(13) CONFIDENTIALITY AND INTELLECTUAL PROPERTY
(13.1) For the purpose of this clause, "Intellectual Property" may include but is not limited to:
any and all inventions, patents, utility models, design rights, copyright, know how, trade secrets, trade marks, trade names, confidential information, service marks and goodwill subsisting in, resulting from or relating to the Products, or any documents, drawings, specifications and/or patterns relating thereto either:
(13.1.1) supplied by us to you in connection with the Products, or
(13.1.2) supplied by us to you or disclosed to or obtained by you pursuant to or as a result of these Terms, or
(13.1.3) resulting from the Products, unless otherwise expressly agreed by the Seller in writing.
(13.2) You shall not, under any circumstances acquire any right in or to any Intellectual Property.
(13.3) We shall have the right to apply any trade marks, trade names and/or service marks to the Products. You acknowledges that no rights are granted to you by the use by you of such trade marks, trade names and/or service marks. You shall not deface, remove or obliterate any trade marks, trade names or logos applied by the Seller on or in relation to the Products.
(13.4) If you shall in any way acquire any such rights in any Intellectual Property then you shall immediately inform us and shall forthwith take such steps as may be required by the Seller to assign such rights or vest such title in us.
(13.5) Not used.
(13.6) You shall keep confidential and not use, without the prior written consent of us, all or any information including without limit, that information supplied by us to you or disclosed to or obtained by you pursuant to or as a result of these Terms, and shall not divulge the same to any third party except to the extent that any such information is or becomes public through no fault of yours, or disclosure of the same is required by law or by any other governmental or other regulatory body.
(13.7) This clause will survive the termination or expiration of these Terms.
(14) INDEMNITY AND INSURANCE
(14.1) You shall indemnify us, and keep us indemnified, from and against any losses, damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under these Terms.
(14.2) You shall have in place contracts of insurance with reputable insurers incorporated in Australia to cover your obligations under these Terms. On request, you shall supply so far as is reasonable evidence of the maintenance of the insurance and all of its terms from time to time applicable.
(15) RIGHTS OF THIRD PARTIES
No one other than a party to these Terms has any right to enforce any of these Terms.
(16) TERMINATION
(16.1) In addition to any other rights that are set out in these Terms, if either Party defaults in its obligations under these Terms ("Defaulting Party"), the other Party can terminate the contract created between us under these Terms by providing written notice to the Defaulting Party.
(16.2) If the contract that is created between us under these Terms is ended it will not affect our right to receive any money which you owe to us under this Terms.
(17) WARRANTIES REGARDING LEGAL ADVICE
(17.1) Each Party, (which for the purposes of this clause shall be referred to as the "Warranting Party" as the context requires) hereby respectively warrants:
(17.1.1) that the Warranting Party fully understands the terms of these Terms.
(17.1.2) that the Warranting Party has had the opportunity to obtain independent legal advice in relation to the matters addressed by these Terms and the Warranting Party has either:
(17.1.2.1) taken such independent legal advice; or
(17.1.2.2) elected not to take such independent legal advice.
(17.1.3) that the Warranting Party has not been induced to enter these Terms by any representation(s) made by the other Party or by any officer, employee, director, agent, contractor, assignee, successor or other representative of the other Party, except as provided in these Terms.
(17.2) This clause will survive the termination or expiration of these Terms.
(18) DISPUTES
(18.1) We will try to resolve any disputes with you quickly and efficiently.
(18.2) If you are unhappy with:
(18.2.1) the Product(s);
(18.2.2) our service to you; or
(18.2.3) any other matter;
please contact us as soon as possible. In the first instance, you should raise your query with the caravancampingsales Store Customer Service Team as per the process described further below.
(19) UPDATES TO THESE TERMS
(19.1) These Terms may be updated from time to time.
(19.2) Not used.
(19.3) By making a purchase from the Seller, you agree to these Terms.
(20) GENERAL PROVISIONS
(21) GOVERNING LAW: these Terms shall be governed in all respects by the laws of Queensland and any applicable federal law. Both Parties consent to jurisdiction under the state and federal courts within Queensland.
(22) LANGUAGE: All communications made or notices given pursuant to these Terms shall be in the English language.
(23) ASSIGNMENT: these Terms, or the rights granted hereunder, may not be assigned, sold, leased or otherwise transferred in whole or part by either Party except with the other Party's prior written consent.
(24) AMENDMENTS: these Terms may only be amended in writing signed by both Parties.
(25) RIGHTS, REMEDIES AND POWERS: Unless expressly provided in these Terms, any rights, remedies or powers which a Party acquires under these Terms are cumulative and apply in addition to any rights, remedies or powers which that Party may otherwise have. Unless expressly provided in these Terms, nothing in these Terms shall in any way reduce, extinguish, postpone or otherwise limit any right, remedy or power which that Party may have.
(26) SURVIVAL OF OBLIGATIONS: At the termination or expiration of these Terms, any provisions of these Terms which would by their nature be expected to survive termination or expiration shall remain in full force and effect, including but not limited to any provisions which are explicitly stated to survive termination and/or expiration.
(27) NO WAIVER: None of the terms of these Terms shall be deemed to have been waived by any act or acquiescence of either Party. Only an additional written agreement can constitute waiver of any of the terms of these Terms between the Parties. No waiver of any term or provision of these Terms shall constitute a waiver of any other term or provision or of the same provision on a future date. Failure of either Party to enforce any term of these Terms shall not constitute waiver of such term or any other term.
(28) SEVERABILITY: If any provision or term of these Terms is held to be unenforceable, then these Terms will be deemed amended to the extent necessary to render the otherwise unenforceable provision, and the rest of the Terms, valid and enforceable. If a court declines to amend these Terms as provided herein, the invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of the remaining terms and provisions, which shall be enforced as if the offending term or provision had not been included in these Terms.
(29) ENTIRE AGREEMENT: In relation to the subject matter of these Terms, these Terms constitutes the entire agreement between the Parties and supersedes any prior or contemporaneous understandings, whether written or oral.
(30) COUNTERPARTS: these Terms may be executed in counterparts, all of which shall constitute a single agreement. If the dates set forth at the end of this document are different, these Terms is to be considered effective as of the date that both Parties have signed the agreement, which may be the later date.
(31) FURTHER ACTS: Each Party must, and must ensure that its employees, agents and representatives, do all things and sign, execute and deliver all documents, agreements and instruments as reasonably required in order to give effect to these Terms and to the rights and obligations of the Parties created under these Terms.
(32) FORCE MAJEURE/EXCUSE: Neither Party is liable to the other for any failure to perform due to causes beyond its reasonable control including, but not limited to, acts of God, acts of civil authorities, acts of military authorities, riots, embargoes, acts of nature and natural disasters, and other acts which may be due to unforeseen circumstances. Seller is not liable for any delivery delay or non-performance caused by labor or transportation disputes or shortage, material delays, or delays or non-performance caused by any of Seller's suppliers. If Seller is unable to perform for any reason within 30 (thirty) days after the expected date of delivery, Seller may terminate these Terms in full and provide a complete and total refund to Buyer of any fees paid.
(33) CONTACT US
(33.1) If you do not understand any of these Terms and want to talk to us about it, please contact us by:
email: sales@rvdevices.com.au, or
telephone: 0730920647. We may record calls for quality and training purposes. Please note that calls will be answered at the following times:
Monday to Friday 9am - 5pm
(33.2) If you would like these Terms in another format (e.g. audio, large print, braille) please contact us using the details stated above.
(34) RETURNS
RV Devices & Accessories are committed to customer satisfaction. If there is a problem with the product supplied contact us via the caravancampingsales Store Customer Service Team in the first instance (see further details below) and we will attend to your issues in a timely matter.
(35) CHANGE OF MIND OR INCORRECT CHOICE.
For any purchases where a change-of-mind occurs or an incorrect item has been chosen, you have up to 7 days from time of delivery to return the product (at your own cost) for an exchange or a refund.
These items must be returned in their original, undamaged condition, in the original packaging prior to an exchange or refund being made for the value of the item. Once the returned item is received, it will be assessed to ensure it is in the original condition and packaging.
Change of mind exchanges or refunds will be for the amount paid for the product only. Any freight charges incurred do not form any part of the refund.
In order to obtain a refund for change of mind, you must first return the product(s) at your own cost.
Under no circumstances will we issue a refund before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.
(36) PRODUCT DAMAGED OR NOT OPERATING CORRECTLY
If RV Devices & Accessories has sent you a different product from what you have ordered, we are truly sorry and really didn’t mean to. Items can also be damaged whilst on their way to you unfortunately, for which we are sorry and want to correct as soon as possible. Please take a few photos of what you have received (any part /item numbers visible would be a great help) and contact us via the caravancampingsales Store Customer Service Team here. We will do our best to have the incorrect item returned as soon as possible and the correct item sent out to you. Please advise us within a reasonable time from the time of delivery and, if it’s the incorrect item, before the item has been used, unpacked from its manufacturer’s packaging.
(37) WARRANTIES
If a product is defective, please contact us via the caravancampingsales Store Customer Service Team as soon as you are made aware of the problem. A repair, replacement, or refund will be organised and will generally occur after consulting with the manufacturer or supplier.
Any repairs that may need to be carried out will be done so by the manufacturer and not by RV Devices & Accessories. If a repair cannot be made, the item will be replaced or a refund will be offered.
Note: Goods are only warranted for defects in manufacturing. The standard warranty across most products is 12 months unless otherwise specified by the manufacturer.
(38) WARRANTY DOES NOT COVER:
- Damage resulting from improper use
- Damage caused by faulty installation or modification made during installation
- Damage caused by mould, insects, animals, misuse, incorrect operation, adverse weather, accidents and fair wear and tear
(39) FAULTY PRODUCT
Under the Australian Consumer Law, you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it;
- is unsafe;
- is significantly different from the sample or description; or
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Goods should also be carefully inspected for marks, scratches, or any damage prior to installation. No warranty claims of this nature will be accepted once fitted or modified
RETURNS & REFUNDS PROCESS
Please see further details about the returns and refunds process for goods ordered via the caravancampingsales Store here, including the steps that you should take if you wish to return an item. View return process instructions.