Returns & Exchange Policy - Leon Cycle

Estimated warehouse dispatch time: 2 business days (excluding public holidays)

Leon Cycle Returns Policy | ET.Cycle, FOO & NCM Electric Bike Return Policy

Warranty

All our e-bikes come with 12 months warranty on all electronic parts (including battery, motor, controller, display) and also 2 year warranty on the bike frame.

Apart from manufacture defects that could be present, parts that wear due to normal use (such as tyres, brake pads, chains, etc) are not included in the warranty but maybe replaced on a case by case basis within the first 6 months.

An outgoing goods inspection is always carried out before the goods are delivered, but we recommend that you inspect the delivered goods after you receive them. Should you notice any damage, please contact us (via the caravancampingsales Store – see below) as soon as possible so that we can discuss the next steps with you.

If you notice any packaging and/or transport damage on delivery, we ask you to have this confirmed in writing by the carrier upon delivery and to notify us. We recommend that you keep the damaged packaging as evidence wherever possible.

Returns Policy

We assess each refund and/or return enquiry on a case-by-case basis. Depending on the case you may be entitled to a replacement or refund.

Consumers have various rights covered by consumer guarantees when they buy a product or service. Nothing in this policy in any way limits any rights that are provided to you under the Australian Consumer Law, including in respect of remedies for defective, faulty or incorrectly shipped goods. 

Please follow the steps below in the ‘Returns & Refunds Process’.

Please allow up to 48 hours for us to review your claim and respond.

The below conditions apply:

  1. When seeking a return on a product, please create the return request via the caravancampingsales Store (see details below). Once lodged, we will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Merchandise Authorisation (RMA Number) and instructions on how to return your goods, with which you must comply.
  2. Once the product has been received, we will either inspect your goods or investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection.
  3. Refunds will be issued using the payment method used for purchase (see ‘Returns & Refunds Process’ below).
  4. We aim to process refunds and replacements within 3 days of receipt by us of the original product, however, depending on your item and the number of returns in our system, this may take longer.

      Returns & Refunds Process:

      Please see further details about the returns and refunds process for goods ordered via the caravancampingsales Store here, including the steps that you should take if you wish to return an item. View return process instructions.