Returns & Exchange Policy

Estimated warehouse dispatch time: 2-3 business days (excluding public holidays).

30 DAY MONEY BACK RETURN POLICY

If you are unhappy with your item for whatever reason, simply return it to us for a replacement, exchange or refund. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken. If we allow a return in these circumstances, we will ask you to follow our returns process. If the box is opened or damaged, or if the item is used, then a 20% restocking fee may apply. We do not cover return shipping for change of mind purchases, if the item is still new, unused and sealed a 10% change of mind fee will be deducted.

Consumer Guarantees and Your Rights Under the Australian Consumer Law

All goods sold by KG Electronic come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Refer to Consumer Guarantees for more information. For the avoidance of doubt, this policy does not limit any consumer guarantees that are available to you under the ACL. The ACL provides certain guarantees which cannot be modified, excluded or restricted.

Returns Process – Faulty or defective goods

If you have a problem with your goods, please contact us. We will investigate your issues and advise you whether your product may be returned and, where required, provide you with instructions on how to return your goods. If we confirm that the product does have a problem, we will reimburse you for any reasonable return costs you have already paid.

Once an item is returned we will either inspect your goods and investigate any claimed defect or in some cases, send the goods to third parties for assessment and/or repair. Where applicable we provide a remedy in relation to your goods in accordance with the ACL.

If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment.

Refunds will be issued using the payment method used for purchase. We aim to process refunds and replacements within 30 days of receipt by us of the original product.

Change of Mind Returns

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
We cannot refund or exchange goods for change of mind or errors you made in your order. We may, at our sole discretion, allow a return for exchange product on a case-by-case basis, provided that the item in question is: 

returned within 30 days of order;
not used or worn (with original tags and/or packaging);
in a resalable condition; and not damaged in any way.

We may provide you with a product exchange only when we receive the returned product. You are responsible for payment of return postage on your order. Change of mind returns are not accepted for Personal Hygiene products, In ear Headphones, intimates, which includes underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available.

Warranty

Where applicable you may make a claim in relation to goods that are faulty in accordance with our 12-month warranty. This warranty only applies where specifically advertised in the products listings.

ADDRESS CHANGES

If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a RTS (return to sender) fee if we are unable to change the details before dispatch. In addition, you will need to pay to reship the item to the correct address (dependent on the item/s weight). We are not responsible for these changes if there is a mistake entered by the buyer.

RETURNS & REFUNDS PROCESS

Please see further details about the returns and refunds process for goods ordered via the caravancampingsales Store here, including the steps that you should take if you wish to return an item. View return process instructions.