Returns & Exchange Policy

Estimated warehouse dispatch time: 1-2 business days (excluding public holidays).

Australian Consumer Law Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits, excludes, modifies or restricts the application of these guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au.

Change of Mind Return Policy

In addition to your rights under the Australian Consumer Law, we also offer a Change of Mind Return Policy.

Eligibility requirements:

Products must be returned within 30 days of purchase.

Products must be in their original condition, unopened, and with all original packaging and accessories.

Products must not be damaged or used.

Products that are not eligible for return include Carry and storage bags and straps supplied as an accessory to the main product, Instrument strings and minor accessories, Free gift, or bonus items supplied with the main product. sunglasses and glasses, earphones or headphones, and custom-made products like (Vinyl Art, CD Art, and Wall Art Ranges) and products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery.

Product claims over 30 days from the date of purchase will be returned to you as is and an inspection and postage return fee of $75 will be payable before release.

Return Process:

Our customer service team will provide you with a return authorisation number and the return address.

Please include the return authorisation number and a copy of the original invoice in the return package.

The customer is responsible for the return shipping cost unless the product is faulty, defective, or the wrong product was shipped.

We recommend that you use a shipping method with tracking and insurance to ensure that the product is returned safely. We do not accept liability for returned goods damaged in transit, so pack your returned goods carefully. If you do need to send the unit back without the original packaging, make sure it is packed and padded securely as damage can occur to poorly packaged returns.

Once we receive the returned product, we will inspect it and process the refund or exchange within 3-5 business days.

If no fault/defect is found and your unit is found to be working within performance specifications your device will be returned to you as is and an inspection and postage return fee of $75 will be payable before release.

Refund:

Refunds will be issued to the original form of payment.
Shipping fees are non-refundable unless the product is faulty, defective, or the wrong product was shipped.

If no fault is found and your unit is found to be working within performance specifications your device will be returned to you as is and an inspection and postage return fee of $75 will be payable before release.

Refunds may take up to 7-10 business days to appear on your account depending on your financial institution.

Exchange:

If you would like to exchange the product, please contact our customer service team to initiate the exchange process.

The customer is responsible for the shipping cost of the exchanged product unless the product is faulty, defective, or the wrong product was shipped.

Once we receive the returned product, we will inspect it and process the exchange within 3-5 business days.

RETURNS & REFUNDS PROCESS

Please see further details about the returns and refunds process for goods ordered via the caravancampingsales Store here, including the steps that you should take if you wish to return an item. View return process instructions.