Returns & Exchange Policy

Estimated warehouse dispatch time: 2 business days (excluding public holidays)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits, excludes, modifies or restricts the application of these guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au.

You are generally responsible for returning the item if it can be posted. You are entitled to recover reasonable postage or transportation costs if the product is confirmed to have a problem and is eligible for replacement or refund under the Australian Consumer Law or warranty, however, a receipt will be required. Within 60 days of the customer purchasing the item, the seller may provide details allowing return of the item at no cost to the customer (where freight costs apply). If the product failure is found to not fall within the warranty provisions or under the Australian Consumer Law guarantees, you may be required to pay the transport and/or inspection costs (Estimates will be advised).

Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.

Returns are accepted in line with the Australian Consumer Law and our warranty conditions.

Should you wish to return a faulty item, please contact us. Photos and/or videos of the item may also be requested to assist in the return process.

When a return is authorised, it is the buyer’s responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered.

If the item is required to be returned, the outcome of the inspection should take no longer than 6 business days from the date the item is received by our service department (times may vary).

While many spare parts are stocked in Australia, we may need to order certain parts from the supplier on your behalf. Whilst most ordered parts arrive within 15 days, a small number of difficult to order parts may require up to 8 weeks to arrive.

Change of Mind Returns:

If your item was purchased in error, or you've simply changed your mind, you may be able to obtain a refund. To see if you are eligible, please check below:

We accept Change of Mind returns for 14 days after you have received the item. The item must be in a re-saleable condition to qualify for a change of mind refund.

Should you wish to return a faulty item, please contact us along with your order number. Photos and/or videos of the item may also be requested to assist in the return process. Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted.

Returns & Refunds Process:
Please see further details about the returns and refunds process for goods ordered via the caravancampingsales Store here, including the steps that you should take if you wish to return an item. View return process instructions.

WARRANTY POLICY

In addition to the Australian Consumer Law guarantees, the seller offers a 12 month warranty on all products used for private household use from the date of purchase (unless noted otherwise). The use of products for commercial purposes qualifies the purchaser to a 3 month warranty period.

Until the nature of any fault is determined, the resolution the seller can offer may vary. Where necessary, the item may need to be returned to determine fault/issue. If the products are unusable upon receiving or there is a major fault, the customer may choose between a full refund via the original payment method or a replacement product. There may be some situations that result in a reduced refund. In the case of a minor failure, the seller warranty may cover fitment of replacement parts or offer replacement parts to the customer. Other alternatives may be offered to the satisfaction of both parties.

Should you wish to claim a warranty on your item, please follow the process outlined in the Returns section.

Warranties do not apply where items are resold/rented for the purpose of profit.