Returns & Exchange Policy - Award RV

Estimated dispatch time: 2 business days (excluding public holidays

Award RV Superstore Return & Warranty Policy

Return Types

1. Damaged in Transit: Report any damage within 7 days of delivery for us to cover shipping costs. Beyond 7 days, customers bear freight costs, unless otherwise agreed by Award RV Superstore.

2. Lost in Transit:

  • An item untraceable by the carrier for 7 days is deemed lost.
  • Upon confirmation, we will send a replacement at our expense.

3. Refund Process:

  • Refunds are processed within 2 business days of approval and sent via the original payment method.
  • Fund availability may take 4-5 business days.
  • Refer to the ‘Returns & Refunds Process’ below.

4. Change of Mind:

  • The customer is responsible for returning the product in sellable, unopened condition.

For further clarification or any additional information, feel free to contact our support team here. 

 

Returns & Refunds Process:

Please see further details about the returns and refunds process for goods ordered via the caravancampingsales Store here, including the steps that you should take if you wish to return an item. View return process instructions.

 

Warranty Returns:

1. Guarantee:

  • Every product from Award RV Superstore is guaranteed by us and the respective manufacturers.
  • Warranty periods differ per product.
  • Applicable to goods supplied within Australia for personal use only.

2. Covered under Warranty:

  • Manufacturing faults or defects in the original product.

3. Not Covered under Warranty:

  • Fair wear and tear, improper use, neglect of instructions, accidental damage, commercial use, alterations, severe weather, animals, insects, and Acts of God.

4. Initiating a Warranty Return:

5. Inspection & Resolution:
  • Returned items will be inspected by Award RV Superstore or the manufacturer.
  • Confirmation of a warranty issue will result in repair, replacement, or refund, at our discretion.
  • Faults within 14 days of delivery: We cover the shipping cost. Notification within this period is mandatory.
  • Faults after 14 days of delivery: The customer is responsible for return shipping.