Returns & Exchanges Policy - Navigator

Instructions on how to submit a return/exchange request are at the bottom of this page. 

Estimated shipping time: 1-2 business days (excluding public holidays) 

OUR POLICY

Our customers are important to us. At Navigator we endeavour to provide our shoppers with quality products, fast delivery and quality service. In the unlikely circumstance you would like to return all or part of your order please see your options below.

Please note: All exchanges are subject to authorisation by Navigator.
- We will be happy to discuss any issues with you and if a refund is applicable, this will be processed on our end. 

Unauthorised returns will not be processed. If your return is authorised, as part of the returns process (see further details here) you will receive a return authorisation number (RA #) which must accompany your return. We require your returned item to be received within 10 business days of authorisation.

EXCHANGES

If you wish to return your item and purchase a new one you will need to return your item at your own cost. On receipt, we will issue a refund provided all items meet the criteria in the return’s checklist (see below). You will then need to create a new order online.

DAMAGED, FAULTY OR INCORRECT PRODUCTS

We are very sorry to hear that you have received a damaged, faulty or incorrect product. Instructions on how to submit a return/exchange request are available here.

RETURN CHECKLIST

  • Must be lodged within 30 days of the purchase.
  • Product must be in original condition, packaging & all tags attached.
  • You have followed the returns/exchanges process (see further details below) and received an RA #.

Please note: Refund amounts can take up to 30 days to appear back in your account.

Please ensure to include your RA #, full name, contact number/email address, order number & reason for return. 

RETURNS & REFUNDS PROCESS

Please see further details about the returns and refunds process for goods ordered via the caravancampingsales Store here, including the steps that you should take if you wish to return an item. View return process instructions.