Returns & Exchange Policy

Estimated shipping time: 5 business days (excluding public holidays)

Damaged goods

If any goods arrive damaged, please contact the caravancampingsales Store customer service team here, who will assist you with next steps.
Goods must be returned within a reasonable time.
If a purchaser receives a product that is damaged in transit from Cowfish, please contact the caravancampingsales Store customer service team here, who will assist you with next steps.
No goods will be accepted for return until a Return of Goods Authority Number has been supplied to you.
Goods must be returned in the condition received by you with all original packaging, accessories and/ or manuals.

Returns and Repairs

Goods returned for repair or refund will be assessed and repaired or replaced within a reasonable time.
Refunds will normally be processed within 14 days of your goods being returned to Cowfish’s nominated warehouse.
Where goods have been assessed to be repairable under the manufacturers’ warranty, you may be supplied with details of an authorised repairer.
You may also be provided with an indicative repair and/ or replacement time, which may vary due to reasons beyond our control, or the repairer’s reasonable control, such as part availability and incorrect fault description.
Cowfish does not take any responsibility for any repairs and/or replacements carried out without our prior written consent.

Where goods are assessed to have been damaged by misuse or accident, no credit will be issued and no further action will be entered into. Where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply, we may provide you with an indicative cost estimate to repair the goods. If a replacement item is required, Cowfish will require the location of the good and owners for the next 14 days to allow for pick, pack and postage. If the owners are traveling, Cowfish require next major town or city location. Otherwise, the warranty procedure as in place at present will remain.

Replacement Item Warranty

Should a replacement item be supplied by Cowfish ‘under warranty’ due to damage or product failure of original item purchased, Cowfish will warrant the replacement item for the remaining warranty period only of the original item warranty.

Warranty Claims

If a fault covered by warranty occurs, the customer must first contact the caravancampingsales Store customer service team here. They will also direct you to the Cowfish Customer Service or Warranty Department, as needed.
Any warranty claim must be accompanied by proof of purchase, full details of the alleged defect (including clear photos), and appropriate documentation (such as historical and maintenance records, if appropriate).
The customer must make the goods available to Cowfish or its authorised repair agent for inspection and testing.
If such inspection and testing finds no defect in the goods, the customer must pay Cowfish’s usual costs of service work and testing. The customer must bear the cost of the transport of the goods to and from Cowfish or the authorised repair agent, and all insurance of the goods.
Goods returned for repair or credit will be assessed and repaired or replaced within a reasonable time.
Refunds will normally be processed within 14 days* of your goods being returned to Cowfish’s nominated warehouse. Where goods have been assessed to be repairable under this warranty, you may be supplied with details of an authorised repairer. You may also be provided with an indicative repair and/ or replacement time, which may vary due to reasons beyond our control, or the repairer’s reasonable control, such as part availability and incorrect fault description. Cowfish does not take any responsibility for any repairs and/ or replacements carried out without our prior written consent.
If a replacement item is required, Cowfish will require the location of the good and owners for the next 14 days to allow for pick, pack and postage. If the owners are traveling, Cowfish require next major town or city location. Cowfish makes no express warranties or representations other than set out in this warranty. The repair or replacement of the goods or part of the goods is the absolute limit of Cowfish’s liability under this express warranty.

RETURNS & REFUNDS PROCESS

Please see further details about the returns and refunds process for goods ordered via the caravancampingsales Store here, including the steps that you should take if you wish to return an item. View return process instructions.

PRODUCT WARRANTY

At Cowfish Technologies Pty Ltd (Cowfish) we want our customers to be completely satisfied with their purchase. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Conditions

Cowfish offers the above warranty in relation to its goods. The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded.
Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.
Cowfish warrants to the original purchaser that, subject to the exclusions and limitations below, all parts of the manufacture and assembly of the goods carried out by Cowfish will be free from defects in materials and workmanship for a period of 12 months from the date of purchase (Warranty Period).
This warranty is not transferable to a subsequent customer if the goods are sold by the original customer during the Warranty Period. If a defect appears in Cowfish’s manufacture or assembly of the goods before the end of the Warranty Period and Cowfish finds the goods to be defective in materials or workmanship, Cowfish will, in its sole discretion, either repair or replace the goods or the defective part of the goods free of charge or provide a credit or exchange.
Cowfish reserves the right to replace defective parts of the goods with parts and components of similar quality, grade and composition where an identical part or component is not available. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Where your rights under the Australian Consumer Law or this warranty do not apply, we may provide you with an indicative cost estimate to repair the goods.